Foreword by Noel Santiago • 11
Editors’ Preface by Carolyn Schrock-Shenk and Lawrence Ressler • 13
Introduction by Nancy Heisey • 17

FOUNDATIONS OF CONFLICT TRANSFORMATION • 21
Chapter 1 Introduction to Conflict and Conflict Transformation • 23
Carolyn Shrock-Shenk
Connectedness: The Essence Of Life
Key Conflict Principles
Conflict’s Bad Rap
What’s Our Goal In Conflict?
Conclusion
Discussion Questions

Chapter 2 Transforming Identity in Conflict • 38
Larry A. Dunn
Identity and Conflict
The Church and Conflict
Aspects of Identity and Conflict
Ways of Relating to the “Other”: Exclusion and Embrace
The Transforming Power of Conflict
Conclusion
Discussion Questions

Chapter 3 Cultural Dynamics and Conflict • 47
Regina Shands Stoltzfus
What Is Culture?
Culture And Power
When Cultures Clash
God’s People Coming Together
Crossing Boundaries
Conclusion
Discussion Questions

COMMUNICATION AND CONFLICT  TRANSFORMATION • 55
Chapter 4 Listening • 59
Kori Leaman-Miller
Types of Listening
Active Listening
The Power of the “Listened Word”
Listening to God
Why Is Listening Hard to Do?
What Must We Do to Hear?
Conclusion
Discussion Questions

Chapter 5 Speaking • 68
Valerie Weaver-Zercher
The Gift of Speech
Why Don’t I Speak More often and More Forcefully?
Why Do I Speak too Often and too Forcefully?
How then Should I Speak?
Where Technique Ends and Real Life Begins
Discussion Questions

Chapter 6 The Transformation of Conflict through Dialogue • 77
Dalton Reimer
Connecting Speech and Listening
The Components of Dialogue
Conclusion
Discussion Questions

STRUGGLING WITH THE TENSION • 87
Chapter 7 Choosing a Path for Conflict Transformation • 91
Dean E. Peachey
From Blame to Discovery
Begin with Yourself
Evaluate the Level of Tension
Getting Outside Help
Being Helpful When Others Are in Conflict
Conclusion
Discussion Questions

Chapter 8 Keys to Problem-Solving • 101
Lawrence E. Ressler
Common Sense Problem-Solving
Steps to Conflict Problem-Solving
It’s Not that Simple: Critical Ingredients for Problem-Solving
Conclusion
Discussion Questions

Chapter 9 Forgiveness and Healing in Conflict • 112
John H. Powell
Conflict and Alienation
The Healing Process
Key Needs: Self-Worth, Belonging, Contributing
Conflict Dynamics
Forgiveness and Grace
Conclusion
Discussion Questions

Chapter 10 Violent Conflict • 120
Ann Shenk Wenger
Kinds of Violence
Responding to Violence Internally
Avoiding and Defusing Violence
Conclusion
Discussion Questions

POWER IN CONFLICT TRANSFORMATION • 127
Chapter 11 Systemic Power • 131
Iris de Leon-Hartshorn
Acknowledging the Presence of Power
Systemic Power and Conflict
What to Do
Conclusion
Discussion Questions

Chapter 12 Race and Power • 139
Angel Rafael Ocasio and Tobin Miller Shearer
More to Understand
Defining Racism
What Do I Do About It?
Race, Power, and Conflict
Making It Practical
Conclusion
Discussion Questions

Chapter 13 Power, Gender and Conflict • 146
Elaine Enns and Ched Myers
Why Do You Make Trouble for Her?
The Biblical Vision of Equality
Backlash
Equal Hearing
Equal Opportunity
Equal Respect
Concluding Comments
Discussion Questions

APPLICATION OF CONFLICT TRANSFORMATION • 157
Chapter 14 Conflict in the Nuclear Family • 161
Lorraine and Jim Stutzman Amstutz
Handling Family Hurts
Consistent Love
Healing and Hope
Packing for The Family Voyage
Conclusion
Discussion Questions

Chapter 15 Conflict In Congregations • 167
Richard Blackburn and David Brubaker
The Congregation as a Family System
Destructive and Constructive Responses To Conflict
Responding to Conflict in The Congregation
Equipping the Congregation
Responding to Conflict
Key Steps of the Decision-Making Process
Conclusion
Discussion Questions

Chapter 16 Congregational Decision-Making • 177
Alastair McKay
Introduction to Congregational Decision-Making
Key Steps of the Decision-Making Process
Conclusion
Discussion Questions

Chapter 17 Global Conflict • 188
Gerald Shenk
Living In A Troubled World
A Brief History Of Mennonite Peace-Making Efforts
Being Reconcilers In A World Of Conflicts
What It Will Take
Our Strength
Conclusion
Discussion Questions

Notes • 195
The Editors • 199
About Herald Press, Pandora Press, and Pandora Press U.S. • 200